Welcome to Atlas Medical Client Services

Atlas Medical Client Services is dedicated to the support of our customers’ mission-critical installations. We value the confidence placed in our products and organization to support the diagnostic data needs of our customers, their clients and their patients. We are committed to providing the very best customer service possible.

You can reach Client Services in three ways: on the web, via telephone, or by email.

Contact us via the web

Conveniently reach Client Services 24 hours a day, 7 days a week via IssueTrak, our support portal for registered clients.

  • Request assistance
  • Track solutions
  • Communicate with a support engineer

Sign in here to access IssueTrak. (If you forgot your user ID or password, please contact Client Services for assistance at support@atlasmedical.com.

Your request will be routed automatically to an appropriate expert. Requests are acknowledged within a time period determined by the priority level you assign to the problem. The system delivers updates automatically, and you can also check the status of your request(s) at any time. Make sure to indicate “Off Hours Support” if you report an issue outside of standard business hours.

Contact us by telephone during standard business hours

Reach us at 818.340.7080 or 800.333.0070.

Contact us via email

If preferred, contact us via email without attachments. Reach us at support@atlasmedical.com; during off-hours contact us at nightsupport@atlasmedical.com. If you wish to send attachments, please use IssueTrak directly.